AMAZONAS HERBS

AMAZONAS HERBS
Privacy Policy and Personal Data Processing

Last updated: August 2026

Data Controller: Amazonas Herbs

Data Protection Contact: contact@amazonasherbs.com

At Amazonas Herbs, we are fully committed to the privacy, confidentiality, and protection of the personal data of our customers and visitors. This Privacy Policy describes how we collect, use, store, and protect your information in accordance with current legislation on Personal Data Protection.

  1. Information We Collect
    We collect only the minimum information necessary to process your orders for botanical products, ancestral extracts, and handicrafts, as well as to provide you with a smooth and secure shopping experience:
  • Identification and Contact Information: Full name, ID number (when required by customs or tax procedures), email address, and phone number.
  • Shipping and Billing Information: Exact delivery address (street, city, state/province, postal code, country) and billing address.
  • Technical and Browsing Data: IP address, browser type, operating system, pages visited, and data collected through cookies essential for browsing.
  1. Purpose of Data Processing
    The personal data you provide is used exclusively for the following operational and institutional purposes:
  • Managing the processing, packaging, and national and international shipping of your purchases.
  • Sending notifications about the status of your order and its corresponding tracking number.
  • To handle inquiries, requests for advice on our ancestral products, or after-sales support.
  • To comply with legal, accounting, tax, and customs obligations in the country of origin for export.
  • To send newsletters about news, launches, or educational content about jungle medicines, only if the user has given their prior express consent (opt-in).

CONFIDENTIALITY COMMITMENT: Amazonas Herbs will under no circumstances sell, rent, market, or transfer the personal information of its customers to third-party companies for advertising or mass marketing purposes.

  1. Security and Protection of Financial Data
    The security of your payments is a priority for our platform:
  • All payment transactions on our web store are protected by high-grade SSL (Secure Sockets Layer) encryption technology.
  • Payments are processed directly through certified digital payment gateways (PCI-DSS compliant).
  • Amazonas Herbs does not store, process, or retain credit card numbers, debit card numbers, or banking credentials on its servers.
  1. Data Transfer and Sharing with Third Parties
    Your data will only be shared with third parties when strictly necessary for providing the service:
  • Shipping and Delivery Companies: National and international postal and courier services authorized to coordinate the physical delivery of the package.
  • Customs and Tax Authorities: Government entities that require formal documentation for the legal export and import of goods.
  1. Use of Cookies and Tracking Technologies
    Our website uses cookies to ensure the proper functioning of the platform (maintaining the shopping cart, currency and language selection). You can configure or disable cookies in your browser settings at any time. Disabling essential cookies may limit the functionality of the purchase process.
  2. User Rights (ARCO Rights)
    As the owner of your personal data, you have the right at any time to:
  • Access: Know what personal data we have registered in our databases.
  • Rectify: Request the correction of inaccurate, incomplete, or outdated data.
  • Cancel/Delete: Request the deletion of your personal data from our records when you believe it is not being processed in accordance with the law or upon termination of the business relationship.
  • Oppose/Revoke: Withdraw the consent granted for sending informational or advertising communications.
  • To exercise any of these rights, you can send a request by email to privacidad@amazonasherbs.com. We will respond and process your request within a maximum of 48 business hours.
  1. Changes to the Privacy Policy
    Amazonas Herbs reserves the right to update this Privacy Policy when necessary due to changes in legislation or company operations. Any changes will be published on this same page indicating the date of the last update.