FAQ Help Center
We’re here to guide you: find key information about our products, shipping, and services here.
Frequently Asked Questions
Yes, we ship internationally to most countries. Delivery times vary depending on the destination: domestic shipments usually take between 3 and 5 business days, while international shipments take between 15 and 25 business days depending on customs procedures in each country. Once your order has been shipped, we will share a tracking number so you can follow your package in real time.
We work in direct partnership with communities and master artisans in the Amazon region. All our medicinal products, extracts, and handicrafts are made using sustainable processes that respect ancestral traditions, ensuring maximum purity, freshness, and authenticity from the source.
Our products are shipped in compliance with local export regulations and with appropriate packaging. However, customs laws and import taxes vary depending on the destination country. We recommend that you check your country’s local regulations regarding the import of botanicals and handicrafts before making your purchase.
To preserve their botanical properties, we suggest keeping extracts, oils, and resins in a cool, dry place away from direct sunlight. Avoid exposing the containers to extreme temperatures or prolonged humidity.
Each handcrafted piece is unique and requires special care. We pack each item individually using reinforced protective materials and heavy-duty boxes to ensure the craftsmanship maintains its integrity and arrives at your door in perfect condition.
We accept international credit and debit cards (Visa, Mastercard, American Express), bank transfers, and secure digital payment platforms. All transactions on our website are encrypted to guarantee the complete protection of your financial data.
Absolutely! We want you to choose the right product for you. You can contact us directly through our customer service channel or WhatsApp to receive personalized guidance on the characteristics, origin, and care of each of our items.
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Returns and privacy policies
For reasons of health, hygiene, and preservation of botanical purity, we do not accept returns or exchanges of medicinal products or natural extracts once the original packaging has been opened or tampered with. If the product arrives sealed and in its original, unopened packaging, you can request an exchange or refund within the first 7 calendar days after receiving the delivery.
If your order is damaged during international or domestic shipping, please contact us within 48 hours of receipt. You must send us clear photographs or videos of the outer packaging and the affected product. Once the incident is verified, we will proceed to resend the item or issue a refund, according to your preference.
If the return or exchange is due to an error on our part (wrong product, defective product, or product damaged in transit), Amazonas Herbs covers 100% of the shipping costs. If the return is requested for personal reasons (and the product remains intact and sealed), the return shipping and logistics costs will be the responsibility of the buyer.
Once we receive the returned product at our facilities and verify its condition, we will process the refund within 5 to 10 business days. The money will be credited to the same payment method used for the original purchase (credit card, bank transfer, or digital platform).
We only collect the data necessary to securely process and deliver your order: full name, shipping address, email address, and contact phone number. This information is used exclusively for shipping management, tracking updates, and directly addressing your inquiries. We do not sell or share your personal information with third parties.
All purchases on our website are protected with high-security SSL (Secure Sockets Layer) encryption. Your bank and credit card details are processed directly by certified international payment gateways; Amazonas Herbs does not store or have access to your financial data or card numbers.
Yes, we use essential cookies to ensure the store functions correctly, allow you to manage your shopping cart, and remember your browsing preferences. You can disable or manage the use of cookies in your browser settings at any time, although this may limit some interactive features of the site.
You have the right to access, correct, or request the permanent deletion of your personal information from our databases at any time. Simply send us a formal request to our official support email address indicating your request, and we will process the deletion or update within a maximum of 48 business hours.
Shipping & Recent Orders
Placing your order is very simple: browse our catalog, select the products or ancestral crafts you want, add them to your shopping cart, and follow the steps to complete your shipping and payment information. Once payment is confirmed, you will receive an email with your order summary and number.
As soon as your package is handed over to the courier company, we will send you an email and/or message with the tracking number and a link so you can track your order’s journey in real time until it arrives at your door.
You can request changes to your order or address as long as the package has not yet been shipped. Write to us immediately through our customer service channel or WhatsApp, indicating your order number so we can update your information promptly.
The courier company will make several delivery attempts or leave a notification to coordinate pickup. If you notice any delays beyond the estimated delivery time, contact us with your tracking number, and we will expedite the tracking process with the carrier to ensure you receive your order.
Each bottle and glass container is hermetically sealed and individually wrapped in layers of heavy-duty padded protection (bubble wrap and absorbent material). They are then placed in reinforced cardboard boxes to mitigate impacts and vibrations during national and international shipping.
Yes. We use amber-colored or UV-protected containers to safeguard the quality of the resins, botanicals, and extracts. In addition, the shipping packages have an external heat-sealed and waterproof seal that prevents ambient humidity from affecting the integrity and freshness of the products during transport.